Privacy Policy and Disclaimer
SHINE endeavours to ensure that the contents of its website are accurate and up to date. However, it will not accept liability for any loss or damage or inconvenience caused by either the use of or the inability to use its website information. No warranty is given as to the completeness of the information given.
It also takes no responsibility for the contents of linked websites and links should not be taken as an endorsement of any kind. It has no control over the availability of the linked pages. Any references on this website to third party goods or services do not constitute or imply endorsement by SHINE unless expressly so stated.
1. Introduction
The purpose of this policy is to explain how SHINE collects, protects, and uses personal data. SHINE is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
2. What Types Of Personal Data Does SHINE Collect?
SHINE needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. SHINE also has access to personal data that is generated over the Network utilised by SHINE services including IP and email addresses for incoming and outgoing data and network usage data. SHINE does not store any financial data from its website nor does it store any financial details on its databases.
3. How Does SHINE Obtain Personal Data?
SHINE obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the SHINE website); from third party list brokers; from resellers who pass on personal data to SHINE about end users; and directly from the Network utilised by SHINE services.
4. How Does SHINE Use The Personal Data It Holds?
4.1 Providing and Improving the SHINE Service
Most of SHINE' use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer customer enquiries. In addition, SHINE may also use personal data to improve on the level and type of service SHINE offers to its customers. As part of this interest in improving the service provided SHINE may process personal data for the purposes of sales analysis and customer usage statistics.
4.2 Direct Marketing
SHINE may from time to time inform its customers, end users and potential customers about SHINE and SHINE affiliate products and services and other information SHINE feels may be of interest.
Customers and other recipients of information from SHINE may indicate at the time they first place an order with SHINE whether or not they wish to receive such information or at any later time by simply contacting SHINE as indicated in paragraph 9 below.
5. Does SHINE Transfer Personal Data Overseas?
No.
6. To Whom Does SHINE Disclose Personal Data?
SHINE will pass personal data within its internal departments in order to fulfill sales and support obligations as well as to finance departments to enable invoicing.
As a general rule, SHINE does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where SHINE is under an obligation by law to disclose personal data or where SHINE has contracted with third parties to assist in providing services to SHINE customers such as for delivery, installation and systems support services.
7. How Does SHINE Protect the Personal Data it Holds?
SHINE takes customer confidentiality and security very seriously. SHINE has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within SHINE. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.
SHINE will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.
8. Customers' Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by SHINE specific rights to access and rectify personal data held about them. These include the right to:
8.1 obtain from SHINE, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
8.2 request the deletion or rectification of personal data which is inaccurate; and
8.3 as explained in paragraph 4.2 above to object to any unsolicited information sent by SHINE regarding promotions or new products and services.
9. Contact Details
If any individual wishes to contact SHINE regarding the personal data held about them or has any other question about SHINE' data privacy procedures, they should direct an email to info@shinecharity.org.uk or send a letter to the direction of "SHINE Customer Services Department" at our head office.
10. Policy Updates
As part of SHINE' commitment to compliance with data privacy requirements, and to reflect changes in SHINE's operating procedures, SHINE may update the terms of this policy from time to time and will post the revised policy at http://www.shinecharity.org.uk.
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